USB cable

[randyluck]

I have a BB60C and its USB 3.0 cable has problems. I have to wiggle it at the BB60C end in order to get it to sometimes work.

Where can I get a replacement?

Thanks,
-Randy

[Andrew]

Hi Randy,

Will you give us a call at 1-800-260-TEST Ext. 3. We will likely want to have you send the unit in for a small repair. The USB 3.0 connector on the device is likely the issue here and we can do a number of things to get this behavior resolved. If you want to try a new cable first we can do that, but we have seen this behavior before and it typically is a loose connector. Give us a call and we can discuss things further.

Regards,
A.J.

[randyluck]

A.J.-

In my case I guess I lucked out. I got a new cable from Digikey and that seems to do the trick (Qualtek p/n 3023011-01M). Looking at the micro USB end of my original cable from the side, I can see that the metal plug part is bent upwards some. That must be the problem.

Don’t know if this is the situation on the BB60C, but I have found in the past that micro USB connectors that are all-SMT can get flakey quickly. If I’m putting a micro USB connector on a PCB, I’ll specify the kind where the pins of the metal body are through hole.

Thanks and have a great TG!
-Randy

[Author]

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