Hi M_m,
Yes, this is an occurrence that our users sometimes see. The majority of our users resolve this by updating the USB drivers for their system. We have a post which describes how to do this. Take a look at this link,
https://relatedcontentdemo.kinsta.cloud/spike and scroll down to FAQs
under the question,
“The Spike software reports “Device Not Found””
This will provide links to USB driver updates.
You need to be using Windows 7 to install these drivers.
Let me know if installing the drivers resolves this issue for you. If not, email me at aj at signalhound dot com with your PC model number, OS and any other information you have on your PC.
Regards,
A.J.