Hi Donfrank,
Please contact us at 1-800-260-TEST. I am at extension 2. There are a few reasons a firmware update might have failed in this fashion. We can talk about what we can do to resolve this. We are available to talk between 8-3 PST. If you are unable to call during that time, email me at aj@signalhound.com and we can continue this discussion via email.
Regards,
A.J.