Forums › SA Series Discussions › WIN10 Spectrum Analyzer Software has stopped working › Reply To: WIN10 Spectrum Analyzer Software has stopped working
Hello Phil,
Based on the image you provided, it is the case that the PC does not look to have the necessary graphics support needed to run the software. The tell-tale sign is the solid white blank screen, denoting the graphics driver was unable to render the graticule. It is still possible that updating the graphics driver will resolve the issue. I found the driver downloads page here http://support.hp.com/us-en/drivers/selfservice/Compaq-Presario-CQ60-Notebook-PC-series/3944778/model/3979078#Z7_3054ICK0KGTE30AQO5O3KA30R1
On the page, under the “Graphics-Drivers” tab, try installing the Mobile Intel 4 Series Express Chipset Family Graphics Driver. There is another graphics driver on this page, if you believe you have this GPU, you can install that one instead. If this driver does not resolve the issue, then I do not believe Spike will be able to run on this system.
Let me know if this resolves the issue.
Regards,
A.J.