Marc,
Can I ask what you mean by “could not get it to load USB drivers”? Did the driver installer fail to complete? Did you run it as administrator?
Check out the other troubleshooting tips on the Spike landing page in the FAQ under the question titled “The software reports device not found (for the SA44B)”
Particularly, if you have any anti-virus running (pre-installed on these PCs such as Norton/McAffe) either disable or uninstall if you don’t plan on using them. Also the “Load VCP” issue can cause the issue you are seeing.
https://relatedcontentdemo.kinsta.cloud/spike/
I look forward to your results.
Regards,
Andrew