Reply To: BB60C "Device Connection Issues Detected" Error in IQ Streaming

Forums BB Series Discussions BB60C "Device Connection Issues Detected" Error in IQ Streaming Reply To: BB60C "Device Connection Issues Detected" Error in IQ Streaming

#157612
AndrewAndrew
Moderator

Hello Blackmore90,

Thank you for the reply.

The BB60C generally has had issues running consistently with Xeon processors which is why we only specify the i5/i7 processors in the minimum/recommended PC specs. Generally the issues stem from the USB drivers/support.

If you haven’t already, you can check the Supermicro page for your PC and see if there is any USB/chipset drivers specifically for your machine. I found this page which appears to be the motherboard for the server you linked. You can find a link to the drivers for this motherboard here. “Download the latest drivers and utilities” on the right hand side of the page. There is Intel USB/chipset drivers in the driver list. See if these resolve your issues.

https://www.supermicro.com/products/motherboard/Xeon/C600/X10DRU-X.cfm

I look forward to your response.

Regards,
Andrew