Hi Ron,
Let’s try from the beginning. There is no need to reinstall Spike. Just grab the latest USB driver from this link.
https://relatedcontentdemo.kinsta.cloud/sigdownloads/Spike/CDM%20v2.12.00%20WHQL%20Certified.exe
When you install it, you will want to run it “As Administrator”, you can do that by right-clicking the installer and selecting “Run as Administrator”.
Ensure the Signal Hound device is not connected when you install the driver. The first time you plug it in after successfully installing the driver, it might take a few seconds for Windows to recognize the device.
If you get the solid green LED but Spike still doesn’t recognize the device, look at the FAQ on this page http://www.shnavloginupdates250428.kinsta.cloud/Spike at the question “The Spike software reports “Device Not Found” (SA44/SA124/TG44/TG124 only)”.
I look forward to your response.
Regards,
Andrew